Shipping policy

SHIPPING POLICY

ORDER PROCESSING

Orders are normally processed within 1–2 business days after payment has been successfully confirmed.

Business days exclude weekends and public holidays.

Processing times may be longer during holidays, promotional periods, product launches, or periods of unusually high order volume.

Custom, wholesale, and private-label orders have separate production and delivery timelines. These timelines will be confirmed with the customer before production begins.

SHIPPING ORIGIN

Orders are dispatched from Zhengzhou, Henan, China, unless otherwise stated in the order confirmation.

ESTIMATED DELIVERY TIME

Estimated delivery time is generally 7–12 business days after dispatch.

Delivery estimates are not guarantees. Delivery may be affected by:

- Destination country or region;
- Customs processing;
- Carrier delays;
- Severe weather;
- Public holidays;
- Incorrect or incomplete delivery information;
- Events outside our reasonable control.

ORDER TRACKING

When tracking is available, customers will receive tracking information after the order has been dispatched.

Tracking information may require additional time to update after the shipping label has been created.

CUSTOMS, DUTIES, AND TAXES

Unless duties or taxes are expressly shown as included at checkout, the customer is responsible for any import duties, VAT, customs fees, brokerage fees, or other charges imposed by the destination country or region.

IGUIONSS does not control these charges and cannot predict their exact amount.

A customer’s refusal to pay applicable import charges may result in the package being delayed, returned, abandoned, or destroyed. Any refund in such circumstances will be evaluated after deducting applicable shipping, return, customs, and handling costs, to the extent permitted by law.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate shipping address.

Please contact hello@iguionss.com immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after processing or dispatch has begun.

IGUIONSS is not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer.

DELAYS AND LOST PACKAGES

If tracking has not updated for an extended period or a package appears to be lost, contact hello@iguionss.com with your order number.

We will assist with a carrier investigation where appropriate. Carrier investigations may require additional processing time.

PACKAGES MARKED AS DELIVERED

If tracking shows that a package was delivered but you cannot locate it:

- Check the delivery location;
- Check with household members, neighbours, reception, or building management;
- Contact the local carrier;
- Contact us at hello@iguionss.com.

We will assist where possible, but a delivered tracking status does not automatically guarantee a replacement or refund.

CONTACT

Shipping enquiries:

Email: hello@iguionss.com
Phone: +1 (840) 244-7991
Website: https://iguionss.com